Shipping Policy
At Creedde, we are committed to delivering your order in a timely and secure manner. Whether you’re purchasing a luxurious fragrance for yourself or as a gift, we ensure that each order is carefully packaged and shipped to your door with the utmost care.
1. Shipping Locations
Currently, we offer shipping within the United States. We are working on expanding our services, so please stay tuned for updates on international shipping availability.
2. Shipping Methods & Delivery Times
We offer various shipping options to meet your needs. Shipping times and costs are estimated based on your location and the shipping method you choose at checkout.
- Standard Shipping: Typically delivered within 5–7 business days after processing.
- Expedited Shipping: Typically delivered within 2–3 business days after processing.
- Overnight Shipping: Typically delivered the next business day after processing (available for orders placed before 12:00 PM MST).
Please note that business days do not include weekends or holidays.
3. Processing Time
All orders are processed within 1-2 business days after they are placed. Processing times may vary during peak shopping seasons (e.g., holidays or sales events), and we appreciate your patience. You will receive an email notification with tracking information once your order has been shipped.
4. Shipping Rates
Shipping rates are calculated based on your delivery address and the shipping method selected during checkout. We strive to offer competitive and transparent shipping rates. You will be able to view the total shipping cost before completing your purchase.
- Free Shipping: We offer free standard shipping on orders over $75 within the United States.
5. Order Tracking
Once your order has been shipped, we will send you a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery directly on the shipping carrier’s website.
6. Address Accuracy
Please ensure that your shipping address is accurate before completing your order. We are not responsible for delays or errors caused by incorrect address information. If you notice an error in your shipping address after placing the order, please contact us immediately at [email protected], and we will do our best to make corrections before the order is processed.
7. Shipping Delays
While we strive to meet our estimated shipping times, there may be occasional delays due to factors beyond our control, such as weather conditions, carrier delays, or high order volume. If your order is delayed, we will keep you informed and provide updated tracking information as soon as possible.
8. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at [email protected] or call +1 (303) 941-5743. We will work with the carrier to resolve the issue and ensure that you receive your order or a replacement.
9. P.O. Box and APO/FPO Shipments
We do not currently offer delivery to P.O. Boxes or APO/FPO addresses. Please ensure that you provide a valid street address when placing your order.
10. Shipping Restrictions
We are unable to ship certain items, such as hazardous materials, to certain locations. If any restrictions apply to your order, we will notify you and provide alternative solutions when possible.
11. Customer Support
If you have any questions about shipping, or if you need assistance tracking your order, please feel free to contact us:
- Email: [email protected]
- Phone: +1 (303) 941-5743
Thank you for choosing Creedde. We are dedicated to delivering your fragrance with care and efficiency. Enjoy your shopping experience with us!